Returns & Exchanges

At NSW Incident Alerts, we want you to be completely satisfied with your purchase of our emergency monitoring equipment and safety gear. If your item is faulty or does not meet your expectations, you can return it within 30 days of receipt for a full refund or exchange.

1

Initiate Your Request

Contact our support team via email with your order number and a brief explanation of why you wish to return the item.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all manuals, accessories, and tags are included to qualify for a full refund.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized Australian postal service location.

4

Quality Inspection & Refund

Once our warehouse receives and inspects the equipment, we will process your refund or dispatch your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing